At GSD Dental Clinics, we work daily to ensure excellent patient care and efficient management of our clinical schedule. Since we maintain a waiting list, every appointment slot is valuable — both for you and for other patients waiting for an opportunity to be seen.
For this reason, we kindly ask that you notify us of any need to cancel or reschedule as far in advance as possible.
________________________________________
Appointment Confirmation
- Between 48 and 72 hours before your appointment, we will send you an SMS to confirm your attendance. To confirm, simply reply SIM (YES); to cancel, reply NÃO (NO).
- If you do not reply, we will contact you by phone the day before the appointment, and you will also receive an automatic reminder SMS.
- If we receive no indication from you regarding cancellation or rescheduling, the appointment will be considered confirmed.
________________________________________
Late Cancellations and No-Shows
To ensure the smooth running of our schedule:
- Cancellations or rescheduling made after 8:00 PM on the day before the appointment, or
- Failure to attend without prior notice,
After 3 consecutive no-shows or late cancellations, prepayment will be required to book any future appointments. This measure is intended to promote mutual respect and to ensure all patients have timely access to the care they need.
________________________________________
Why is this policy important?
Benefits for the patient
- Greater availability of slots: By giving advance notice, you allow another patient to use a freed-up slot — and the same happens when others cancel in time, increasing your chances of rescheduling quickly.
- Punctual and organised care: A predictable schedule allows the clinical team to stay focused and operate without delays.
- Shorter waiting times for future appointments, thanks to dynamic management of available slots.
- Respect for your time: A collaborative schedule reduces unexpected changes, unnecessary rescheduling, and timing confusion.
Benefits for the Clinic
- Reduce the waiting list and provide faster service to patients.
- Avoid wasting the clinical team’s time and resources.
- Maintain an organised, efficient, and punctual service for everyone.
________________________________________
We thank you in advance for your understanding and cooperation. With your support, we can continue to provide a superior quality care experience for you and the entire community.